Terms and Conditions
Deposits
Riviera Rentals asks a deposit of the 50% of the total rent, in order to confirm a reservation. The pending amount is to be received one month prior to the arrival (in the case the reservation is made a month or less prior to the arrival, Riviera Rentals asks 100% of the total reservation be paid in advance in order to be able to confirm it).
No guest will be granted access to a property if the 100% of the reservation has not been received.
Riviera Rentals asks that prior to arrival or when registering, a security deposit, based on each units’ specifications, be left with the company.
In the case that the property receives material damages, the equivalent of the repairs or replacement will be deducted from the deposit. The deposit is a representative amount according to the size and the goods that can be found inside the property (US$ 300.00 - US$ 500.00).
Reservation Changes
Changing of dates or property in a reservation is always subjected to availability and it does not represent an additional charge to the guest for the service. There can be an additional cost if the required dates coincide with a different season with different rates or if the desired property has a different price.
Cancellations
The Company will refund the 90% of the total reservation, if a reservation cancellation takes place a month or more prior to arrival. The 10% is credited to Riviera Rentals since it is meant to represent compensation for the efforts involved in managing that reservation, and it is not meant for the compensation of lost revenue. In the case that a reservation is cancelled between 1 and 30 days prior to arrival, the company will refund 50% of the total reservation. This 50% percent charge is credited to both the owner and Riviera Rentals, on a 80-20% basis, as it is meant to compensate for lost revenue.
Lodging
Pets are not permitted into any property unless the owner has authorized it previously. Specifications as to what animals and sizes are allowed are the owner’s decision.
Our properties sleep two people per room, unless the room has the furnishings to allow more comfortably (three twin beds, sofa sleeper, etc.). These decisions are at the owner’s discretion.
The minimum stay requirement is 3 nights, since a shorter period does not cover the costs of the property, such as cleaning, maintenance, guest services, etc. At Christmas and high seasons it is possible to require a minimum length of stay (from1to 2 weeks), the aim of this is maximizing income for the owner.
Owners may use the property at their convenience, it is not recommended that the owners visit the property in high occupancy periods (Christmas, New Year, Easter). We kindly ask owners to inform of their arrival previously in order to block the dates and have the unit ready for their arrival.
Limitations of Liability and Indemnity
Riviera Rentals – rental and marketing agents for properties in Playa del Carmen and the Riviera Maya -- along with the owners of the properties and on site property managers shall not be held liable for any claim, loss, damage, cost or expense of any nature whatsoever incurred by any person occupying or visiting the accommodations, arising out of a) personal injury, health problems, accident or death, (b) property loss, (c) physical or mental impairment and/or (d) inconvenience resulting from any act of war, natural disaster, governmental act, or any other event or cause.
Upon payment for accommodations each guest hereby indemnifies Riviera Rentals and the owners, along with their employees, families or representatives while at the property being rented or in connection with travel to and from Mexico or the property.
Additional Rules and Regulations
The guest is responsible for any missing or damaged items in the units belonging to the owner. The costs for the repair or replacement of these items will be charged to the guest. All items are specifically inventoried by each unit's respective property management agent for each unit.
Riviera Rentals and the owners they represent are not responsible for any cases of theft or replacement of stolen valuables from the unit during the guest's stay. The guest acknowledges that it is the responsibility of the guests to keep the entrance door closed and locked, and balcony doors closed and locked while absent. Any lost item belonging to guests is the responsibility of the guest.
Any behaviour deemed inappropriate by the property managers, including excessive noise, throwing items from the balconies, destruction of property, and any other behaviour resulting in complaints from other guests, etc., may result in eviction, and in legal cases, notification of the authorities. In such cases, no refunds will be made.